Plandek Premium Service
Our Premium package is an enhanced service to help you and your teams adopt Plandek from day one. Plus, our in-house experts will help you to keep driving continuous improvements and pushing what Plandek can do for you next.
What’s included in
Plandek Premium Package
Semi-annual Health Check
For our Premium customers, we provide an independent bi-annual review, highlighting the successes you’ve had and to make expert recommendations for your ongoing continual improvement agenda.
This review can be performed at a product or aggregate level, depending on the structure of your R&D. We are happy to tailor this audit to ensure it aligns with your strategic initiatives and focus areas.
Quarterly Benchmark Review
Want to better understand where you sit, relative to similar companies, alongside the improvements you’ve made over the last few quarters? Each quarter, we provide a review of which percentile you sit in comparatively, as well as where you were in previous quarters, so you can quickly identify opportunities for improvement.
*Also available as individual add-on service
Training & Onboarding
Many of our clients have custom training needs to support their unique team structures and environments. Our Premium package provides a flexible approach to ensure the rollout is a success, including:
A flexible training plan that caters to your preferred rollout strategy
Unlimited training ‘refreshers’ for teams who need them
Follow-up sessions with teams to help with Q&A and use cases
Dedicated onboarding video to greet new users to Plandek
Custom videos or instructional guides for your templates
Concierge Service
Our concierge service ensures that all of your day-to-day needs are met, so you can focus on what matters most. As part of our Premium concierge service, Plandek can help with the following areas:
Spot checks on your templates, dashboards or metrics
Jira/Azure workflow & data hygiene reviews
Data connection support (managing new and existing connections)
New users invites and permissions changes
Custom field setup
Support with status group creation or mapping
Single Sign-on (SSO)
Improving your team’s efficiency with Plandek starts from before you even log in. Gain access to Single Sign-On (SSO) as a Plandek Premium user, for a more seamless user experience with improved security.
Outcomes & Metrics Workshop
Our Premium package includes a one-hour workshop, where our Customer Success team will help facilitate a conversation on your desired outcomes and guide you on the metrics that will help you drive adoption and success.
We will also help you set up customized templates so these can easily be rolled-out across your teams.
Our award-winning Customer Success team
become an extension of your own team
Dedicated Plandek support
to help at every level
Tech Leadership
We help leadership define ‘what good looks like’ and select North Star metrics
Managers
We help managers adopt Plandek across your delivery organization
Teams
…and we help teams adopt Plandek to self-improve over time…
Virtuous Cycle
The result is a continuously improving delivery capability
Hear from teams that benefit from Premium Package
See how your engineering efforts translate into measurable business impact
Measure delivery performance, AI impact, and engineering productivity with hundreds of metrics, OOTB dashboards and custom configurations.
Contact us
LONDON - HQ
Unit 313 The Print Rooms, 164-180
Union St, London SE1 0LH