Customer Success
Plandek’s award-winning customer support helps you deliver business value
Understand how work flows across your SDLC and where performance breaks down.
Dedicated support
to help at every level
Every Plandek Enterprise customer is assigned one of our deep domain experts to help customers at all levels, from senior leadership roles to the engineering team.
Premium package is provided on top of the regular Plandek offering. To learn more about our plan, please visit the Pricing page.
Technology Leaders
Technology Leaders
Technology Leaders
We help leadership define ‘what good looks like’ and select North Star metrics
We help leadership define ‘what good looks like’ and select North Star metrics
Engineering Managers
Engineering Managers
Engineering Managers
We help managers adopt Plandek across your delivery organization
We help managers adopt Plandek across your delivery organization
Team Leads
Team Leads
Team Leads
We help teams adopt Plandek to self-improve over time.
We help teams adopt Plandek to self-improve over time.
Virtuous Cycle
Virtuous Cycle
Virtuous Cycle
The result is a continuously improving delivery capability
The result is a continuously improving delivery capability
Every Plandek Enterprise client is assigned with
their own Customer Success Manager
Every Plandek Enterprise client is assigned with their own Customer Success Manager
Where we assist you
Setup
Get Plandek set up and fully integrated across your DevOps toolset.
Measure
Select suitable metrics – from ‘North Star’ metrics at the top of the delivery organization – to suitable delivery, engineering and DevOps metrics for managers and teams.
Personalize
Customize dashboards for users and configure individual metrics to reflect particular workflows and processes.
Automate
Help embed Plandek and metrics in the daily, weekly and monthly ‘rhythm’ of your delivery capability, to create a virtuous circle of metrics-led continuous improvement.
Additional Professional Services
support and benchmarking
Additional Professional Services support and benchmarking
In addition, customers can choose from a range of paid professional services packages, to provide more extensive change management support to embed Plandek and help you create a data-led delivery culture.
Premium package is provided on top of the regular Plandek offering. To learn more about our plan, please visit the Pricing page.
Proven results for
top engineering teams
Run your business onboarding like the world’s best companies — without needing a 100+ people team.
"We are here to help our portfolio companies accelerate their value delivery. The effectiveness of their technology delivery – and the ROI of their R&D – is a key piece of that jigsaw. Plandek enables our portfolio companies to track and drive their R&D ROI, as part of their broader value creation approach."
Stuart Pearce
Portfolio CTO, Hg Capita
100s
of portfolio companies to analyze
"Plandek is already making an important contribution to our collective effort to constantly improve our already world-class Agile engineering capability at Secret Escapes."
Eirik Petterson
CTO, Secret Escapes
75%
Cycle Time reduction
"Plandek has enabled us to focus our organisation on the delivery behaviours that drive the right outcomes, whilst providing our people with a robust toll to support coaching and learning opportunities."
Giulio Folino
Head of Digital, Ministry of Justice
15%
lower lead time
"We are here to help our portfolio companies accelerate their value delivery. The effectiveness of their technology delivery – and the ROI of their R&D – is a key piece of that jigsaw. Plandek enables our portfolio companies to track and drive their R&D ROI, as part of their broader value creation approach."
Stuart Pearce
Portfolio CTO, Hg Capita
100s
of portfolio companies to analyze
"Plandek is already making an important contribution to our collective effort to constantly improve our already world-class Agile engineering capability at Secret Escapes."
Eirik Petterson
CTO, Secret Escapes
75%
Cycle Time reduction
"Plandek has enabled us to focus our organisation on the delivery behaviours that drive the right outcomes, whilst providing our people with a robust toll to support coaching and learning opportunities."
Giulio Folino
Head of Digital, Ministry of Justice
15%
lower lead time
"We are here to help our portfolio companies accelerate their value delivery. The effectiveness of their technology delivery – and the ROI of their R&D – is a key piece of that jigsaw. Plandek enables our portfolio companies to track and drive their R&D ROI, as part of their broader value creation approach."
Stuart Pearce
Portfolio CTO, Hg Capita
100s
of portfolio companies to analyze
"Plandek is already making an important contribution to our collective effort to constantly improve our already world-class Agile engineering capability at Secret Escapes."
Eirik Petterson
CTO, Secret Escapes
75%
Cycle Time reduction
"Plandek has enabled us to focus our organisation on the delivery behaviours that drive the right outcomes, whilst providing our people with a robust toll to support coaching and learning opportunities."
Giulio Folino
Head of Digital, Ministry of Justice
15%
lower lead time
"We are here to help our portfolio companies accelerate their value delivery. The effectiveness of their technology delivery – and the ROI of their R&D – is a key piece of that jigsaw. Plandek enables our portfolio companies to track and drive their R&D ROI, as part of their broader value creation approach."
Stuart Pearce
Portfolio CTO, Hg Capita
100s
of portfolio companies to analyze
"Plandek is already making an important contribution to our collective effort to constantly improve our already world-class Agile engineering capability at Secret Escapes."
Eirik Petterson
CTO, Secret Escapes
75%
Cycle Time reduction
"Plandek has enabled us to focus our organisation on the delivery behaviours that drive the right outcomes, whilst providing our people with a robust toll to support coaching and learning opportunities."
Giulio Folino
Head of Digital, Ministry of Justice
15%
lower lead time
"We are here to help our portfolio companies accelerate their value delivery. The effectiveness of their technology delivery – and the ROI of their R&D – is a key piece of that jigsaw. Plandek enables our portfolio companies to track and drive their R&D ROI, as part of their broader value creation approach."
Stuart Pearce
Portfolio CTO, Hg Capita
100s
of portfolio companies to analyze
"Plandek is already making an important contribution to our collective effort to constantly improve our already world-class Agile engineering capability at Secret Escapes."
Eirik Petterson
CTO, Secret Escapes
75%
Cycle Time reduction
"Plandek has enabled us to focus our organisation on the delivery behaviours that drive the right outcomes, whilst providing our people with a robust toll to support coaching and learning opportunities."
Giulio Folino
Head of Digital, Ministry of Justice
15%
lower lead time
"We are here to help our portfolio companies accelerate their value delivery. The effectiveness of their technology delivery – and the ROI of their R&D – is a key piece of that jigsaw. Plandek enables our portfolio companies to track and drive their R&D ROI, as part of their broader value creation approach."
Stuart Pearce
Portfolio CTO, Hg Capita
100s
of portfolio companies to analyze
"Plandek is already making an important contribution to our collective effort to constantly improve our already world-class Agile engineering capability at Secret Escapes."
Eirik Petterson
CTO, Secret Escapes
75%
Cycle Time reduction
"Plandek has enabled us to focus our organisation on the delivery behaviours that drive the right outcomes, whilst providing our people with a robust toll to support coaching and learning opportunities."
Giulio Folino
Head of Digital, Ministry of Justice
15%
lower lead time
"We are here to help our portfolio companies accelerate their value delivery. The effectiveness of their technology delivery – and the ROI of their R&D – is a key piece of that jigsaw. Plandek enables our portfolio companies to track and drive their R&D ROI, as part of their broader value creation approach."
Stuart Pearce
Portfolio CTO, Hg Capita
100s
of portfolio companies to analyze
"Plandek is already making an important contribution to our collective effort to constantly improve our already world-class Agile engineering capability at Secret Escapes."
Eirik Petterson
CTO, Secret Escapes
75%
Cycle Time reduction
"Plandek has enabled us to focus our organisation on the delivery behaviours that drive the right outcomes, whilst providing our people with a robust toll to support coaching and learning opportunities."
Giulio Folino
Head of Digital, Ministry of Justice
15%
lower lead time
"We are here to help our portfolio companies accelerate their value delivery. The effectiveness of their technology delivery – and the ROI of their R&D – is a key piece of that jigsaw. Plandek enables our portfolio companies to track and drive their R&D ROI, as part of their broader value creation approach."
Stuart Pearce
Portfolio CTO, Hg Capita
100s
of portfolio companies to analyze
"Plandek is already making an important contribution to our collective effort to constantly improve our already world-class Agile engineering capability at Secret Escapes."
Eirik Petterson
CTO, Secret Escapes
75%
Cycle Time reduction
"Plandek has enabled us to focus our organisation on the delivery behaviours that drive the right outcomes, whilst providing our people with a robust toll to support coaching and learning opportunities."
Giulio Folino
Head of Digital, Ministry of Justice
15%
lower lead time
"We are here to help our portfolio companies accelerate their value delivery. The effectiveness of their technology delivery – and the ROI of their R&D – is a key piece of that jigsaw. Plandek enables our portfolio companies to track and drive their R&D ROI, as part of their broader value creation approach."
Stuart Pearce
Portfolio CTO, Hg Capita
100s
of portfolio companies to analyze
"Plandek is already making an important contribution to our collective effort to constantly improve our already world-class Agile engineering capability at Secret Escapes."
Eirik Petterson
CTO, Secret Escapes
75%
Cycle Time reduction
"Plandek has enabled us to focus our organisation on the delivery behaviours that drive the right outcomes, whilst providing our people with a robust toll to support coaching and learning opportunities."
Giulio Folino
Head of Digital, Ministry of Justice
15%
lower lead time
"We are here to help our portfolio companies accelerate their value delivery. The effectiveness of their technology delivery – and the ROI of their R&D – is a key piece of that jigsaw. Plandek enables our portfolio companies to track and drive their R&D ROI, as part of their broader value creation approach."
Stuart Pearce
Portfolio CTO, Hg Capita
100s
of portfolio companies to analyze
"Plandek is already making an important contribution to our collective effort to constantly improve our already world-class Agile engineering capability at Secret Escapes."
Eirik Petterson
CTO, Secret Escapes
75%
Cycle Time reduction
"Plandek has enabled us to focus our organisation on the delivery behaviours that drive the right outcomes, whilst providing our people with a robust toll to support coaching and learning opportunities."
Giulio Folino
Head of Digital, Ministry of Justice
15%
lower lead time
"We are here to help our portfolio companies accelerate their value delivery. The effectiveness of their technology delivery – and the ROI of their R&D – is a key piece of that jigsaw. Plandek enables our portfolio companies to track and drive their R&D ROI, as part of their broader value creation approach."
Stuart Pearce
Portfolio CTO, Hg Capita
100s
of portfolio companies to analyze
"Plandek is already making an important contribution to our collective effort to constantly improve our already world-class Agile engineering capability at Secret Escapes."
Eirik Petterson
CTO, Secret Escapes
75%
Cycle Time reduction
"Plandek has enabled us to focus our organisation on the delivery behaviours that drive the right outcomes, whilst providing our people with a robust toll to support coaching and learning opportunities."
Giulio Folino
Head of Digital, Ministry of Justice
15%
lower lead time
"We are here to help our portfolio companies accelerate their value delivery. The effectiveness of their technology delivery – and the ROI of their R&D – is a key piece of that jigsaw. Plandek enables our portfolio companies to track and drive their R&D ROI, as part of their broader value creation approach."
Stuart Pearce
Portfolio CTO, Hg Capita
100s
of portfolio companies to analyze
"Plandek is already making an important contribution to our collective effort to constantly improve our already world-class Agile engineering capability at Secret Escapes."
Eirik Petterson
CTO, Secret Escapes
75%
Cycle Time reduction
"Plandek has enabled us to focus our organisation on the delivery behaviours that drive the right outcomes, whilst providing our people with a robust toll to support coaching and learning opportunities."
Giulio Folino
Head of Digital, Ministry of Justice
15%
lower lead time
Powering the world’s best product teams.
From next-gen startups to established enterprises.
Powering the world’s best product teams.
From next-gen startups to established enterprises.
"Plandek provides deep visibility into the entire software delivery lifecycle"
"Plandek provides deep visibility into the entire software delivery lifecycle"
"Plandek provides deep visibility into the entire software delivery lifecycle"
John B. Agile Delivery Lead, Enterprise
John B. Agile Delivery Lead, Enterprise
"Their responsiveness and willingness made us feel valued as customers"
"Their responsiveness and willingness made us feel valued as customers"
"Their responsiveness and willingness made us feel valued as customers"
Kathryn E. Enterprise
Kathryn E. Enterprise
"Great customer support are really propmt and helped me with the queries I had"
"Great customer support are really propmt and helped me with the queries I had"
"Great customer support are really propmt and helped me with the queries I had"
Tushar B. Enterprise
Tushar B. Enterprise
"Plandek is straightforward to integrate with Jira and Github"
"Plandek is straightforward to integrate with Jira and Github"
"Plandek is straightforward to integrate with Jira and Github"
Danny L. Developer, Enterprise
Danny L. Developer, Enterprise
"Very easy to integrate with Jira and Github - setup was smoother than expected"
"Very easy to integrate with Jira and Github - setup was smoother than expected"
"Very easy to integrate with Jira and Github - setup was smoother than expected"
Rohan J. Data Engineer, SMB
Rohan J. Data Engineer, SMB
"With Plandek, we can easily follow how our SCRUM team performs overall"
"With Plandek, we can easily follow how our SCRUM team performs overall"
"With Plandek, we can easily follow how our SCRUM team performs overall"
Gergely T. IT-Teamleiter, Mid-Market
Gergely T. IT-Teamleiter, Mid-Market
See how your engineering efforts translate into measurable business impact
Measure delivery performance, AI impact, and engineering productivity with hundreds of metrics, OOTB dashboards and custom configurations.
Platform
Platform
Contact us
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Unit 313 The Print Rooms, 164-180
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