How Tysers use Plandek to strengthen relationships with delivery partners
lower lead time
lower tech debt
lower defect resolution time
The Challenge
Managing external delivery partners without losing control, trust, or transparency
Tysers is a leading independent Lloyd’s insurance and reinsurance broker providing specialist solutions and advice to a diverse, international client base. Tysers digital transformation program is focused on improving operational efficiencies, accelerating business growth, and strengthening client offerings.
In this case study, Dan Smith, Tysers’ Technical Solutions Director, outlines how Tysers utilizes Plandek to enable their working relationship with a partner software development company. He shares how Tysers uses metrics to gain deeper visibility into this third-party relationship and improve working practices.
Why Tysers decided to use Plandek
To improve Tysers’ operational efficiencies, accelerate business growth, and strengthen their client offering, by partnering with the right delivery partners.
To measure success with the partner, ensuring the outcomes and quality they were promising were being delivered.
To strengthen their relationship with delivery partners, by having open and honest conversations around KPIs and agree benchmarks
To find an alternative solution to their previous tool: Azure DevOps reporting or PowerBI no longer provided a suitable solution. Tysers required a platform with the same level of flexibility as a BI tool, but with better features for DevOps reporting specifically.
The Solution
Establishing shared KPIs and visibility across internal + external teams
Tysers collaborated closely with Plandek’s Customer Success team to develop a tailored metrics dashboard that aligns with their objective of enhancing operational efficiency in their partnership with third-party software developers. Plandek’s flexible platform enabled Tysers to establish metrics offering detailed visibility into their workflows, delivery timelines, and technical debt, with the adaptability to expand these insights as their needs evolved.
By adopting Plandek’s outcomes-focused approach to metrics, Tysers were able to streamline their collaboration with external partners, setting shared goals and fostering transparency. This framework allowed Tysers to measure key performance indicators effectively, promoting a culture of continuous improvement and empowering their partners to address bottlenecks independently.
The transition to a data-driven methodology was managed without imposing undue control, ensuring a cooperative and progressive relationship. Consequently, Tysers saw notable improvements in delivery speed, defect resolution, and overall process efficiency, successfully embedding a metrics-driven culture within their operations.
The Outcome
Faster delivery, improved defect resolution, and measurable process efficiency
Lead Time decreased by 37% – Tysers achieved this by incorporating Plandek’s AI-powered SmartView dashboard into their daily stand-ups to address their issues with carried-over work, align their sprint commitment and completion rates, increase velocity, and reduce volatility. This has seen a demonstrable impact on Tysers retrospective metrics like lead time because if they can now complete two weeks of work more effectively it in turn means they can deliver value across their SDLC to their end users more efficiently.
Tech Debt down by 13% and Defect Resolution Time down by 32% – thanks to Tysers’ detailed bug reporting using Plandek analytics, they monitored metrics like ‘bug creation vs completion overlaid with bug backlog’ to reduce overall technical debt.
Successfully strengthened relationship with key delivery partners by working together to agree and track metrics that were fair and reflective of their key deliverables. Plandek enabled the teams to have autonomy to pull different levers without limits and create conversations around what the data is showing, and best next steps.
The Business Impact
A metrics-driven culture that empowers partners to self-correct bottlenecks
Tysers want to capitalize on the momentum they have built with Plandek so far, as their digital transformation program now has more tools to further drive operational efficiencies, accelerate business growth and strengthen client offerings.
Tysers have attained a new level of understanding for the state of their SDLC and DevOps which now allows them to pivot further towards their desired outcomes as it unlocks the full breadth of their engineering capability. With this in mind, they’re looking to deliver some milestones and new features over the coming months that will be instrumental for their progress as a business. In addition, they will be remaining focused on their core metrics and KPI’s to push towards their targets.
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